ReStore Manager

Resume's should be mailed to:
Habitat for Humanity of Harnett County
P.O.Box 2157 Dunn, NC 28335.

Deadline for receiving resumes is:
February 28, 2020 by 5:00 PM.

Habitat for Humanity of Harnett County
Job Description: ReStore Manager
Reports to: Executive Director

Job Overview:

Leads the day to day operations of the Habitat for Humanity of Harnett County (HFHHC) ReStore and plays an active role in planning for the ReStore’s future. The ReStore Manager is responsible for the overall business performance of the ReStore with priority focus on promoting and marketing the sale of donated and purchased inventory to achieve sales targets; the planning and execution of an efficient receiving process; human resource duties such as hiring, training, and supervision of ReStore volunteers and staff; and establishing a workplace culture that emphasizes customer service and reflects Habitat for Humanity values.

Responsibilities include, but are not limited to, the following:

  • Embrace the overall ministry of HFHHC and the role of the ReStore in it and effectively communicate it to volunteers, customers and donors.
  • Ensure that the intake process is organized, following pricing guidelines and ensuring safety procedures are followed.
  • Achieve 100% customer satisfaction by ensuring that assistance is offered to all customers with locating, selecting and removal of merchandise from the ReStore.
  • Handles grievances professionally and appropriately.
  • Ensure merchandise usability prior to floor placement and that policies are followed regarding unacceptable items.
  • Ensure appropriate pricing for all items before floor placement, avoiding risk of impropriety. Review pricing structure with ReStore staff on a regular basis to achieve sales targets. Research pricing for unusual items prior to floor placement.
  • Ensure the safety and security of the ReStore’s retail area, loading dock, outdoor areas and storage facilities to minimize theft and safety of facility.
  • Recognizes the Restore is often one’s first impression of HFHHC and helps that reputation by maintain a clean, well‐merchandized and orderly environment, including retail, warehouse and staff/office spaces.
  • Address any ReStore safety concerns immediately with the Executive Director.
  • Work with the Volunteer Coordinator to ensure proper staffing in the ReStore.
  • Participate in developing, rolling out and measuring marketing, advertising and social media programs to increase donations, sales and volunteer participation.
  • Collaborate with the ReStore Committee to develop and implement ReStore short/long term strategies, goals and objectives.
  • Work with the Warehouse Manager, Executive Director and ReStore Committee to develop methods to increase sales/reduce costs.
  • Oversees scheduling of all store activities including staff schedules, volunteer schedules and special events (e.g. anniversary or holiday sales).
  • Develop relationships with other area ReStore managers to identify “best practices” and programs that are mutually beneficial.
  • Look to establish new partnerships for the Habitat Store, through active interaction with donors and community groups.
  • Perform all other duties and tasks as assigned by the Executive Director or ReStore Committee. Financial Management

Financial Management

  • Prepare monthly store operational report for the Executive Director regarding progress, implementation of plans and planning.
  • Collaborate with the ReStore Committee to develop an annual budget for the ReStore and ensure operation within the budget.
  • Develop and enforce pricing guidelines.
  • Maintain sales, accounting and banking records for the ReStore; installs appropriate computer systems to ascertain records correctly kept and donors appropriately tracked.
  • Tracks sales data to determine customer items in demand; develops donor base to assure customers get what they are looking for and become repeat customers.

Staff and Volunteer Management:

  • Implement and maintain personnel policies approved by the Board of Directors.
  • Train and manage ReStore staff and volunteers in accordance with policies. Ensure staff is well versed about Habitat's program and local activities.
  • Facilitate a positive, team‐oriented environment in which all staff and volunteers are given the opportunity to achieve their full potential.
  • Interact with all volunteers, making their experience meaningful.
  • Identifies sweat equity opportunities for interested partner families.
  • Address and document violations of policies and code of conduct by staff, and recommend action regarding chronic or serious situations.
  • Resolve situations involving volunteers in consultation with the Volunteer Coordinator and Executive Director if needed.
  • Establishes annual performance goals for each employee and monitors results, holding periodic performance discussions at least semi‐annually.
  • Evaluate staff performance and volunteers in accordance with job descriptions and performance evaluation procedures, and recommend performance actions to Executive Director.
  • Hold weekly staff meetings.


  • Willingness to learn, support and be an advocate of the Habitat for Humanity Mission.
  • Must possess a high school diploma or equivalent.
  • Self‐motivated, energetic, reliable and enthusiastic. Must enjoy working with people with diverse
  • Must have appropriate experience in managing people in a retail environment.
  • Must have excellent written and oral communication skills.
  • Effective time management and organizational skills.
  • Ability to “think outside of the box”.
  • Committed to a safe and secure environment for staff, volunteers and donors.
  • Ability to lead and supervise ReStore staff and volunteers with a team building approach and to perform most ReStore tasks in the absence of staff or volunteers.
  • Committed to providing excellent customer and donor service.
  • Ability to adapt to a changing environment and unexpected shifts in priorities.
  • Must be willing to work Saturdays and some nights.
  • Knowledge and familiarity of Harnett County preferred
  • Possess a valid NC driver’s license and maintain a clean driving record (within limits acceptable to HFHHC’s insurance carrier).

Physical Requirements:

  • Ability to lift up to 50 pounds without assistance.
  • Bending, twisting, reaching, pushing, pulling and performing repetitive motions.
  • Standing and walking for up to 8 hours per shift.
  • Moving merchandise with carts, dollies, hand trucks and other moving equipment.

Habitat for Humanity of Harnett County

Habitat for Humanity of Harnett County is part of a global nonprofit housing organization operated on Christian principles that seeks to put God’s love into action by building homes, communities and hope.

Contact Us

PO Box 2157 | 101 West Harnett Street
​Dunn, NC 28334
Phone: (910) 891-7770 | (910) 891-4500